Refund policy

Returns for Non-Defective Items

If you change your mind or no longer need an eligible non-customized item, you may request a return within 15 calendar days after delivery.

Customers are responsible for arranging and paying return shipping costs for non-defective returns.

Return Conditions

We accept eligible returns in new or slightly used condition, including items that have been opened or lightly used.

Items should be returned with their original accessories and packaging whenever possible. Please contact our customer service team before sending any items back.

Quality-Issue Returns

If your item has a quality issue, you may request a return within 15 calendar days after delivery.

We cover the return shipping costs for approved quality-related returns and will provide the necessary return instructions.

This policy also applies to engraved and personalized items with quality issues.

Ring-Size Exchanges

If your ring does not fit, you may request a size exchange within 3 calendar days after delivery.

Each purchased ring is eligible for one free size exchange, including engraved rings.

There is no exchange service fee. However, customers are responsible for shipping costs both ways.

Engraved and Personalized Items

Due to their customized nature, engraved and personalized items are not eligible for returns due to a change of mind or other non-defective reasons.

However, these items remain eligible for returns if they have a quality issue.

Engraved rings are also eligible for one free size exchange within 3 calendar days after delivery, subject to the ring-size exchange terms above.

Return Shipping and Fees

Non-defective returns: Customers are responsible for return shipping costs.
Quality-issue returns: We cover the return shipping costs for approved quality-related returns.
Ring-size exchanges: Customers are responsible for shipping costs both ways.
Restocking fees: We do not charge any restocking fees.

Returns are handled by mail. Please contact us for return instructions before shipping an item. Do not send returns without contacting our customer service team first.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the refund status.

Approved refunds will be processed within 7 calendar days after we receive and inspect the returned item.

Refunds will be issued to the original payment method. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

How to Request a Return or Exchange

To request a return or exchange, please use our Contact Us form or email us at store@sourcestonecreations.com.

Please provide:

Your order number.
The reason for your return or exchange.
Photos showing the issue, if your request is related to product quality.

Our customer service team will review your request and provide the next steps, including return shipping instructions where applicable.

Important Information

The 15-day return period and 3-day ring-size exchange period are deadlines for submitting a request. Returned items do not need to arrive at our facility within these periods.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.